Please read our terms and conditions carefully before booking any of our services.
BAH Travel is an ATOL protected agent (ATOL number: [NUMBER]). This means you are protected by the Civil Aviation Authority's Air Travel Organisers' Licensing scheme. Your financial position is protected in the event of our failure. You may contact ATOL at www.atol.org.uk or call 0203 1766 000.
A non-refundable deposit of £500–£1,000 per person is required to secure your booking, depending on the package selected. This is payable within 7 days of confirmation.
The balance is due 8 weeks before departure. Failure to pay by this date may result in cancellation of your booking and forfeiture of all payments.
All prices are quoted in British pounds (GBP). Exchange rate fluctuations may result in price adjustments for bookings made more than 12 weeks in advance.
Visa processing fees are payable in full at the time of application submission. These fees cover our processing service only and do not include embassy or consulate fees, which are payable separately as required.
We reserve the right to cancel your package if we fail to obtain visas, flights, or hotel accommodation. In such cases, a full refund will be issued within 30 days.
BAH Travel acts as an agent to assist with visa applications for all destinations, including the UK, Schengen area, US, Canada, and others. We do not guarantee visa approval. Embassy and consulate decisions are final and outside our control.
Clients must provide accurate and complete documentation as requested. Falsified or incomplete documents may result in application rejection. BAH Travel is not liable for rejections due to inaccurate or incomplete information provided by the client. Passports must be valid for at least 6 months beyond your intended travel date.
Visa service fees charged by BAH Travel are non-refundable regardless of the application outcome. Embassy and consulate fees may be refundable subject to the respective authority's own refund policy.
We provide estimated processing timelines based on experience; however, actual processing times are determined by embassies and consulates and cannot be guaranteed by BAH Travel.
We strongly recommend travel and medical insurance covering your trip. While we cover certain medical emergencies on our pilgrimage packages, comprehensive travel insurance is your responsibility and is not included in our service fees or package prices.
Clients with pre-existing medical conditions must disclose these during booking. We cannot guarantee accommodation for mobility requirements.
BAH Travel is not responsible for:
Our liability is limited to the total amount paid for your package.
Clients must respect local laws, customs, and practices at their destination. Disruptive behaviour, substance abuse, or violation of hotel/transport policies may result in immediate removal from the group without refund. BAH Travel is not responsible for repatriation costs in such cases.
BAH Travel acts as a booking agent for airline tickets. We source and issue tickets on behalf of clients but are not the operating airline.
Our service and booking fees are non-refundable once a ticket has been issued, regardless of whether the client subsequently cancels or changes the booking.
Flight changes and cancellations are subject to the airline's own policies and fare rules. BAH Travel charges an administration fee for processing amendments or cancellations on your behalf, in addition to any airline-imposed charges.
Baggage allowances, check-in procedures, and boarding requirements are the client's responsibility and are governed by the airline's terms of carriage.
BAH Travel will notify clients of any airline-initiated schedule changes as promptly as possible. However, we are not liable for delays, cancellations, or schedule changes imposed by the airline.
Clients who fail to check in or board their flight (no-shows) are not entitled to a refund from BAH Travel. Airline refund policies for no-shows vary by fare type.
We reserve the right to make changes to the itinerary due to circumstances beyond our control (flight changes, hotel unavailability, local restrictions). We will provide 48 hours' notice where possible and offer alternative arrangements of equal or greater value.
We collect and process personal data (name, passport details, contact information, medical needs) solely for the purpose of providing our travel services. Your data is stored securely and will not be shared with third parties except where necessary (airlines, hotels, visa authorities). By booking with BAH Travel, you consent to this processing. For details, see our Privacy Policy.
If you have a complaint, please contact us in writing within 30 days of return. We will respond within 14 days. Unresolved complaints may be escalated to ATOL or relevant regulatory bodies.
These terms are governed by English law. Any disputes shall be resolved through negotiation or, if necessary, through the courts of England and Wales.
BAH Travel Ltd
Email: info@bahtravel.com
Phone: +220 228 9111
WhatsApp: +220 228 9111
Last updated: 2025. These terms may be updated at any time without notice.
Hello! 👋 How can we help you today? We offer visa services, flight bookings, and Hajj/Umrah packages.